My HVAC technician tried to sell me additional service

About 5 years ago, I worked in a call center.

It was a job that I took after I got laid off and needed something to keep me going.

I was provided a script to refer to when making the cold calls, and at times, the script worked, but there were times that I would have to think on my feet. The aim was to get the right person on the call and close the deal, but it wasn’t an easy task to complete. We were contacting business owners, and it was quite difficult to get through to them. But you know the saying, if at first you don’t succeed, try again. Perhaps, that tactic might work for some, but it could come off as a bit pushy, and could ruin a deal. I remember once when my HVAC technician was trying to get me to purchase an HVAC service plan, and he kept trying to convince me that the plan would be beneficial because it would increase the efficiency of my HVAC unit, and it would save me some money. I listened to what he had to say, but when I declined, he decided to push a bit further. He explained that the service plan could extend the life expectancy on my HVAC unit, which was perhaps correct, but I explained that my unit was new, and I didn’t believe it would make sense to subscribe to a plan right now. He then insisted further that in about a year I would need to start replacing certain parts and mentioned how expensive those repair costs would be. At that point, I was frustrated because he kept pushing the issue. I am not against getting a service plan, in fact, I believe they can be quite beneficial, but I didn’t like the way the HVAC tech kept pushing after I said no. All he did was ruin that deal.

 

My HVAC technician tried to sell me additional service

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