I reported to work as usual, and we received the day’s jobs.
The senior a/c rep would distribute the scheduled jobs to the different teams and keep adding the jobs as they progressed.
Our motto was to serve our customers as soon as they requested. We were not always to achieve it, but we tried our best. The job before lunch was at a suburban home. The customer was a senior citizen who was having issues with her cooling product and had also requested we do something about air purification in her home. The first job of the day was an a/c installation which took about four hours. Every professional in this industry knows that a/c installs can be complex and take longer than other processes. Before breaking into lunch, we managed to visit the elderly lady. When she opened the door, I thought she looked familiar, and the whole time we were doing the a/c care with the other a/c workmen, I kept wondering where I had seen her. To improve the air quality, we swapped out her dirty washable filters for disposable air conditioning filters. She would need to have the filters changed every three to four months to maintain the proper function of her air conditioning system. The lady had a great dual fuel system with a SEER rating of 14. For customers unable to keep up with the a/c repairs, we usually assign a technician to help schedule the tune-ups and repairs for the proper maintenance of the quality HVAC equipment. As I spoke to her, I realized she was my kindergarten teacher. She was so proud of what I had become, and I was equally proud of seeing her again. She looked well.